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Luvme is your go-to for stylish wigs and hair extensions. They offer a wide range of high-quality hair products, perfect for anyone looking to switch up their look or find a new style.
Luvme offers a 30-day return policy, allowing customers to return or exchange products within 30 days of receipt. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to try out their purchases and decide if they meet their expectations. To initiate a return, customers must first contact Luvme's customer service to obtain a return authorization. This step is crucial as it ensures that the return process is smooth and that the returned items are processed correctly.
The items must be in their original condition, unused, and with all original packaging and tags intact. This means that if you've tried on a wig or hair extension and it doesn't suit you, you can return it as long as it hasn't been altered or damaged. However, one common complaint among customers is the strict condition requirements for returns. Some customers have expressed frustration when their returns were denied due to minor issues with the packaging or product condition.
Refunds are processed once the returned items are received and inspected by Luvme's team. The refund will be issued to the original payment method, and it may take several business days for the funds to appear in the customer's account. Another pain point for some customers is the time it takes to receive their refund, as processing and bank transfer times can vary.
In cases where a product is defective or incorrect, Luvme will cover the return shipping costs. However, for other returns, customers are responsible for the shipping fees. This can be a deterrent for some, especially if the return shipping costs are high. To avoid any issues, it's recommended to carefully review the product details and customer reviews before making a purchase.
Overall, while Luvme's return policy is fairly standard, customers should be aware of the specific conditions and potential costs involved in returning items. By understanding these details, customers can make more informed purchasing decisions and avoid common pitfalls associated with returns.
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Luvme offers a 30-day return policy for unused items in their original condition. Customers must contact customer service to initiate a return.
You can contact Luvme customer service through their contact page at https://shop.luvmehair.com/pages/contact-us.
Luvme's deals and discounts can be found on their sale page at https://shop.luvmehair.com/collections/sale.
Refunds are processed after the returned items are received and inspected. It may take several business days for the refund to appear in your account.
Luvme covers return shipping costs for defective or incorrect items. For other returns, customers are responsible for the shipping fees.
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