Malwarebytes is primarily a software and subscription-based cybersecurity provider, so the relevant policy focus is refunds, cancellations, and billing outcomes rather than physical product returns. For many personal subscriptions purchased directly from Malwarebytes, a 60-day money-back guarantee is commonly offered for eligible purchases. Refund eligibility can depend on the purchase channel (direct website purchase versus an app store) and the specific product or plan type.
For subscriptions, the most important action is managing renewal settings before the renewal date. Auto-renewal typically keeps protection active by charging the saved payment method at the start of a new term. To avoid an unwanted renewal charge, cancellation should be completed in the account portal prior to the renewal cutoff. After cancellation, service generally remains available until the end of the already-paid term, while future renewal charges should stop. If a renewal charge occurs unexpectedly, support should be contacted promptly to request review and resolution.
Refund handling may differ for purchases made through third parties such as Apple’s App Store or Google Play. In those cases, the transaction is usually governed by the store’s own refund rules and timelines, and the refund request may need to be submitted to that store rather than to Malwarebytes. For direct purchases, support may request identifying details such as the email used at checkout, an order number, and an approximate purchase date to locate the transaction and determine eligibility.
When requesting a refund or disputing a charge, documentation and timing matter. Keeping the order confirmation, invoice, and payment receipt helps speed up verification. If the issue is related to renewal, confirming whether auto-renewal was enabled at the time of billing and whether any cancellation confirmation was received can help clarify next steps. If the subscription was purchased from an unauthorized seller or a marketplace listing, resolution may require contacting the seller or payment provider, since official support and refund coverage may be limited for non-authorized channels.
For billing disputes, the recommended path is to use official support channels first. Support can help with account access issues, subscription status, payment method updates, and refund eligibility checks. If a refund is approved, the credit is typically returned to the original payment method, and posting times can vary by bank or card issuer. For users who no longer want the service, the practical approach is: turn off auto-renewal, confirm the cancellation status in the account portal, and then request a refund within the applicable window when eligible.
