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Master of Malt is your go-to for a wide range of whiskies, spirits, and liqueurs. Whether you're a connoisseur or just looking for a gift, they've got something special for everyone.
Master of Malt offers a 30-day return policy, which is fairly standard in the industry. This means you have 30 days from the date of purchase to return any unopened and unused items for a full refund. The process is straightforward: you need to contact their customer service team to initiate a return. They will guide you through the steps, including how to package your items and where to send them.
One common complaint about the return policy is that it only applies to unopened items. This can be frustrating for customers who have opened a bottle only to find that it was not to their taste. Unfortunately, due to the nature of the products, this is a common restriction in the alcohol industry. Another issue some customers face is the cost of return shipping, which is typically the responsibility of the customer unless the return is due to an error on the part of Master of Malt.
To ensure a smooth return process, it's important to keep all original packaging and receipts. If you encounter any issues, their customer service team is available to assist. They can be reached via phone or through their online contact form. It's also worth noting that refunds can take several days to process once the returned items have been received and inspected.
For those looking to cancel an order, it's best to act quickly. Orders can be canceled before they are dispatched, but once they are on their way, you'll need to go through the return process. If you have any doubts about a purchase, it's advisable to contact customer service as soon as possible to explore your options.
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Master of Malt offers a 30-day return policy for unopened and unused items. Contact their customer service to initiate a return.
You can track your order by visiting the 'My Orders' section on their website and logging into your account.
Orders can be canceled before dispatch. Contact customer service immediately if you wish to cancel an order.
Return shipping costs are typically the responsibility of the customer unless the return is due to an error by Master of Malt.
Refunds are processed after the returned items are received and inspected, which can take several days.
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