MGM Resorts primarily provides travel and entertainment services (hotel stays, resort experiences, and event-related purchases), so policies typically center on cancellation, refund eligibility, and billing outcomes rather than physical-item returns. Terms can vary by property, rate type, package, and booking channel, so the most reliable approach is to review the specific cancellation terms shown at checkout and in the reservation confirmation for the exact stay or purchase.
For hotel reservations, refundable rates commonly allow cancellation up to a stated cutoff prior to check-in (often expressed in hours or days). If a reservation is canceled after the cutoff, the guest may be charged a penalty that can include one night’s room and tax, a forfeited deposit, or the full prepaid amount, depending on the rate rules. Non-refundable or prepaid rates generally do not permit refunds if canceled, modified, or not used, and a no-show may be treated the same as a late cancellation. Date changes may be treated as a cancellation and rebooking under the current rate rules, so modifications should be completed before the penalty window begins.
For show tickets, dining reservations, and other on-property experiences, refundability and exchange options are typically governed by the specific venue or ticketing terms attached to the purchase. Some purchases may be final sale, while others may allow changes or credits within a defined timeframe. When a purchase is tied to a hotel reservation or package, canceling one component can affect the overall refund calculation, including any bundled discounts or promotional inclusions.
If a booking was made through a third-party travel site or ticketing partner, cancellations and refunds are usually handled by that third party under its rules, even when the stay occurs at an MGM property. In those cases, the confirmation email and the third-party account portal are typically the correct starting points for changes, refunds, or documentation.
For billing questions—such as unexpected charges, deposit holds, resort fees, taxes, incidentals, or disputes—timely contact is important. Guests should keep copies of confirmations, folios, and receipts, and compare posted charges to the agreed terms. If a refund is approved, processing time can vary by payment method and financial institution. For assistance, MGM Resorts provides a corporate contact page and MGM Rewards member services phone support for account-related help and general guidance.
