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Milla is your go-to for chic and stylish dresses, perfect for any occasion. Whether you're looking for something casual or a show-stopping evening gown, they've got you covered with a wide range of options.
Milla offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. This policy is designed to ensure customer satisfaction and provide flexibility in case the purchased item does not meet expectations. To initiate a return, customers must ensure that the item is in its original condition, unworn, and with all tags attached. The return process can be started by visiting the Milla website and navigating to the returns section.
One common complaint about Milla's return policy is the requirement for items to be in pristine condition. Customers have expressed frustration when returns are denied due to minor wear or missing tags. Additionally, the return shipping cost is typically the responsibility of the customer, which can be a deterrent for some. It's important to carefully review the return instructions provided on the website to avoid any issues.
Another pain point is the processing time for refunds. While Milla aims to process returns promptly, it can take several business days for the refund to appear in the customer's account. This delay can be inconvenient for those who need the funds quickly. To expedite the process, customers are advised to use a trackable shipping method when sending back their returns.
For those looking to exchange an item, Milla's policy allows for exchanges within the same 30-day window. However, availability of the desired replacement item can sometimes be an issue, especially during peak shopping seasons. Customers are encouraged to contact Milla's customer service for assistance in securing the right size or style.
Overall, while Milla's return policy is fairly standard, being aware of the specific requirements and potential challenges can help customers navigate the process more smoothly. By following the guidelines and reaching out to customer support when needed, most issues can be resolved satisfactorily.
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Milla offers a 30-day return policy for items in original condition. Customers are responsible for return shipping costs.
To return an item, visit the Milla website, navigate to the returns section, and follow the instructions provided.
Refunds from Milla can take several business days to process after the returned item is received and inspected.
Yes, exchanges are allowed within 30 days, subject to availability. Contact customer service for assistance.
No, customers are typically responsible for the cost of return shipping when sending items back to Milla.
3.3 /5
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They don't let you return an exchanged dress. I ordered a dress and it didn't fit so I exchanged it. The second dress also didn't fit but they won't allow me to return it, so they're basically stealing $600 from me.
