Mindful Souls is an e-commerce retailer selling physical goods such as crystals, crystal jewelry, aromatherapy items, and subscription boxes. Returns are generally available within 30 days after the product is received. For the smoothest outcome, the return request should be initiated as soon as the decision is made, since eligibility is tied to the delivery date rather than the order date. When contacting support, it helps to include the order details (order number, name, and the email used at checkout) and a brief description of the issue so the request can be matched to the correct shipment quickly.
Returns are described as being for store credit only. That means approved returns typically result in a credit that can be used toward a future purchase rather than a refund back to the original payment method. Items should be in returnable condition: original tag still attached and no signs of being used, worn, or washed. Packaging and inserts should be kept until the return is resolved, since they can help confirm what was received and reduce delays if support needs additional information. If an item arrives damaged, support can be contacted for a replacement; providing clear photos of the damage is a practical way to speed up the resolution.
To start a return or request help with a refund-related concern, customer service can be reached by email or toll-free phone. After the request is accepted, a return label may be provided to send the item back. Once the return is received and reviewed, store credit is typically issued according to the policy. For subscription customers, cancellation is available at any time; cancellation requests can be handled through customer service or by logging into the customer portal and using the subscription management area. For billing or shipment timing questions, it is useful to check tracking first and then contact support if the tracking does not update or if the delivery window has passed.
