monday.com is a subscription-based software service, so refund and cancellation expectations typically depend on the subscription term (monthly vs. annual), the account’s purchase history, and the timing of the cancellation request. Refund eligibility is generally tied to how recently the initial purchase was made and whether the charge is considered a first-time purchase or a renewal. Before taking action, the account admin should confirm the plan type, billing cadence, renewal date, and whether auto-renew is enabled in the billing area of the account, since these details affect outcomes such as immediate access changes, prorated credits, or continued access through the end of a paid term.
For net-new customers (first-time purchases), a refund request is generally time-bound. The typical window is 30 days from the initial purchase, and the request should be submitted in writing within that window. When a net-new refund is approved, the refund is commonly prorated for unused time rather than a full refund of the entire term. Cancellation is usually required to initiate the refund flow, and cancellation actions may need to be completed by an admin using a web browser. Because cancellation associated with a refund can immediately block account access, important data should be exported in advance (for example, exporting boards or key information to CSV) to avoid losing access to needed records during the processing period.
Renewals are commonly treated differently than first-time purchases. Monthly subscription renewals are often not refundable, and existing customers whose subscriptions have already renewed for a new term may be ineligible for a refund for that renewed period. For annual subscriptions, refunds are typically not available after the first 30 days from the initial purchase date. If the goal is to stop future charges rather than request a refund, turning off auto-renew is usually the most reliable approach so the subscription ends at the next renewal date without starting a new term.
Timing matters for cancellation planning. If an existing customer wants the subscription to end at the end of the current term, a notice period may apply (commonly 30 days before the subscription end date). Missing that notice window can result in an automatic renewal and commitment for the renewed term under the applicable terms. After cancellation where refunds do not apply, access typically continues through the remainder of the paid billing period (end of the month for monthly plans, or end of the annual term for annual plans), and the plan should not renew again if auto-renew is disabled.
If a charge appears incorrect, the recommended path is to document the transaction details (invoice, date, amount, plan, seat count changes, and renewal date) and contact customer support through the official support channels. Billing disputes are generally resolved faster when the admin provides clear evidence, a concise timeline, and the desired resolution (refund request within the eligible window, cancellation at renewal, or correction of billing settings). Refunds, when issued, commonly take several business days to appear on the original payment method, so monitoring statements after confirmation is important.
