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Moroccanoil is your go-to for luxurious hair and body products infused with nourishing argan oil. From shampoos to styling creams, they offer everything you need for a salon-quality experience at home.
Moroccanoil offers a 30-day return policy for products purchased directly from their website. This means you have 30 days from the date of purchase to return any items you are not satisfied with. The products must be unused and in their original packaging to qualify for a refund. Customers are responsible for the return shipping costs unless the product is defective or an error was made in the order.
To initiate a return, customers need to visit the Moroccanoil returns page and fill out the return form. Once the return is approved, you will receive instructions on how to send the product back. It's important to keep the tracking information for your return shipment, as Moroccanoil is not responsible for lost packages.
One common complaint about the return policy is the responsibility of return shipping costs, which can be a deterrent for some customers. Additionally, the requirement for products to be unused and in original packaging can be a hurdle if you've tried the product and found it unsatisfactory. However, Moroccanoil does offer exchanges for defective products, which can be a relief for customers who receive damaged items.
For refunds, once the returned product is received and inspected, Moroccanoil will process the refund to the original payment method. This can take several business days, depending on your bank's processing times. If you have any issues or questions about the return process, Moroccanoil's customer service is available to assist you.
Overall, while the return policy is fairly standard, the main pain points are the return shipping costs and the condition requirements for returns. Customers are advised to carefully read the return policy details on the Moroccanoil website to ensure a smooth return process.
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Moroccanoil offers a 30-day return policy for unused products in their original packaging. Customers are responsible for return shipping costs unless the product is defective.
To return a product, visit the Moroccanoil returns page, fill out the form, and follow the instructions provided for shipping the item back.
Yes, Moroccanoil allows exchanges for defective products. Contact their customer service for assistance with the exchange process.
Refunds are processed once the returned product is received and inspected. It may take several business days for the refund to appear in your account.
Customers are responsible for return shipping costs unless the product is defective or there was an error in the order.
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