Noom is primarily a subscription-based digital service, so policies typically focus on cancellations, refunds, and billing outcomes rather than physical product returns. For many Noom programs, refund eligibility is tied to how recently the first charge occurred. A common standard is a 14-day window from the initial charge to request a refund for an eligible plan. Refunds are generally not intended for routine renewals, so users who do not want to continue should prioritize canceling before the next billing date to prevent an additional charge.
Cancellation usually stops future renewals but does not necessarily end access immediately. In many subscription models, access continues through the end of the current paid billing period even after cancellation, meaning features may remain available until the cycle completes. Uninstalling the app typically does not cancel a subscription; cancellation should be completed through the in-app subscription management flow, a web-based subscription portal if available, or the platform where the subscription was purchased (such as an app store).
Refund requests are best handled through official support channels. When requesting a refund, it helps to provide the account email, the date of the first charge, the amount charged, and the payment method used. If the subscription was purchased through a third-party marketplace (for example, a mobile app store), the refund process may be governed by that marketplace’s rules, and the request may need to be submitted there rather than directly to the service provider.
If a renewal charge posts because cancellation occurred after the renewal cutoff, the charge may be treated as non-refundable under typical subscription terms. In that situation, the most practical outcome is often to ensure the subscription is canceled to prevent the next renewal and to confirm the end date of access for the current cycle. For billing disputes involving suspected fraud, duplicate charges, or incorrect amounts, the recommended approach is to contact support promptly, document the issue with screenshots or receipts, and ask for a review of the transaction history. If support cannot resolve a clear billing error, users may consider escalating through the payment provider’s dispute process, keeping in mind that chargebacks can affect account access in some subscription systems.
