NordVPN is a subscription-based digital service, so policies typically focus on refunds, cancellations, and billing outcomes rather than product returns. A 30-day money-back guarantee generally applies to new subscriptions purchased directly, allowing a refund request within 30 days of the first purchase date. This window is best treated as a strict eligibility cutoff: once the 30 days pass, refunds are usually not available under the guarantee, and continued use may be billed as scheduled. For practical planning, the purchase date (not the cancellation date) should be treated as the start of the refund window, and the request should be submitted before day 30 ends.
Cancellation and refunds are separate actions. Turning off auto-renewal typically prevents future charges at the end of the current paid term, but it does not automatically trigger a refund for the initial payment. To pursue a refund within the guarantee window, the account holder generally must submit a refund request through customer support or the account’s billing area. Refund eligibility can vary by payment channel: purchases made through third-party marketplaces or app stores may be governed by that seller’s refund rules, and the refund request may need to be filed with the original payment platform rather than with NordVPN directly.
When a refund is approved, the subscription may be canceled and access may end immediately or continue until the refund is processed, depending on the provider’s billing system. Refund processing time can vary by payment method and bank; it is common for card or wallet refunds to take several business days to post. If a refund is requested close to the end of the 30-day window, the request timestamp is typically what matters for eligibility, not the date the funds arrive. If the account shows a refund status (for example, pending/processing/refunded), that status should be used to track progress before escalating.
Auto-renewal and renewal charges should be handled proactively. The money-back guarantee commonly applies only to the initial subscription purchase; renewal periods are often not refundable under the guarantee. To avoid unintended renewal billing, auto-renewal should be disabled well before the renewal date, and confirmation of the change should be saved (such as an email receipt or a billing screen capture). If an unexpected charge occurs, the most effective next steps are to review the billing history, confirm whether the charge is an initial purchase or a renewal, and then contact support promptly to request a review under the applicable terms or local consumer laws.
For billing disputes, the recommended sequence is: verify the merchant name and amount on the bank statement, compare it to the Nord account billing history, and check whether multiple subscriptions or overlapping plans exist. If the charge is tied to an app-store purchase, the dispute process usually starts in that store’s purchase history. If the charge is direct, support can typically confirm the transaction, explain whether it is eligible for refund, and document the outcome. Chargebacks through a bank should generally be treated as a last resort because they can complicate account access and ongoing service.
