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Novica is a cool place to find unique, handcrafted items from artisans around the world. You can shop for jewelry, home decor, and gifts, all while supporting global artists.
Novica offers a generous 60-day return policy, allowing customers ample time to decide if their purchase is right for them. This policy applies to most items, giving you the flexibility to return products if they don't meet your expectations. To initiate a return, customers need to log into their Novica account and navigate to the returns section, where they can follow the step-by-step process to submit a return request.
One common complaint about Novica's return policy is the requirement for items to be in their original condition and packaging. This can be a challenge for customers who have already disposed of the packaging or have used the item. Additionally, customers are responsible for return shipping costs, which can be a deterrent for those who are unsure about their purchase.
Another pain point is the processing time for refunds. While Novica aims to process returns quickly, it can take up to two weeks for the refund to appear in the customer's account. This delay can be frustrating for those who need the funds returned promptly. However, Novica's customer service team is available to assist with any issues that arise during the return process, providing support and guidance to ensure a smooth experience.
For items that arrive damaged or defective, Novica offers a hassle-free return process. Customers can contact the customer service team to report the issue and receive instructions on how to proceed. In such cases, Novica typically covers the return shipping costs, making it easier for customers to resolve the problem without incurring additional expenses.
Overall, while Novica's return policy is generally customer-friendly, it's important for shoppers to be aware of the conditions and potential costs involved. By understanding the policy details and preparing accordingly, customers can enjoy a more satisfying shopping experience with Novica.
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Novica offers a 60-day return policy for most items, allowing customers to return products in their original condition and packaging.
To return an item, log into your Novica account, go to the returns section, and follow the instructions to submit a return request.
Customers are generally responsible for return shipping costs unless the item is damaged or defective, in which case Novica may cover the costs.
Refunds can take up to two weeks to process and appear in your account after Novica receives the returned item.
Items must be returned in their original condition and packaging, so used items may not be eligible for a return.
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