Ooni’s standard return window is 60 days from the date the goods are received. Returns are generally intended for items that are unused and in their original packaging. Grocery items are excluded from returns, so food products should be treated as final sale unless a separate written policy applies. For customers who purchased a pizza oven and tried it a few times, Ooni also promotes a “Great Pizza Guarantee” that allows a return within 60 days for a refund if the customer is not satisfied after giving the oven a fair try. The practical takeaway is to keep the box and packing materials, retain proof of purchase, and decide quickly whether the product is a fit.
To start a return, the most direct path is through Ooni’s support portal. A return request typically requires basic identifying details (name and email), contact information (phone number and address), and the order number. After submitting the request, customer support generally responds within 24–48 hours with next steps. Returns are commonly described as free within the 60-day window for items in original packaging, and also for incorrect or faulty items. If an item is returned outside the window, shows user damage, is incomplete, or is not in original condition, the outcome may be a partial refund or a denial depending on the circumstances.
Before shipping anything back, it is best practice to wait for confirmation and instructions from support, then package the item securely to prevent transit damage. Documenting the condition of the product (photos of the item and packaging) and saving shipment receipts can help if a carrier issue or dispute arises. Refund timing can vary based on processing and payment method, so monitoring the original payment account after the return is received is recommended. If the purchase was made through a third-party retailer or marketplace, the retailer’s return rules typically control, and Ooni’s direct-store policy may not apply. For order status questions, shipment tracking, missing items, or delivery delays, the order tracking page and the support portal are the primary channels to use.
