Origin PC

Origin PC Return Policy Explained

Origin PC offers a 30-day return policy for their products, allowing customers to return items within this period if they are not satisfied. The return process requires customers to first contact Origin PC's support team to obtain a Return Merchandise Authorization (RMA) number. This step is crucial as returns without an RMA number will not be accepted. Once the RMA is issued, customers are responsible for shipping the product back to Origin PC, and it must be in its original condition and packaging.

One common complaint about Origin PC's return policy is the responsibility placed on the customer for return shipping costs. This can be a significant expense, especially for larger items like gaming desktops. Additionally, the original shipping fees are non-refundable, which can be a point of frustration for customers who are returning a product due to dissatisfaction or issues with the product.

Another pain point is the restocking fee that may be applied to returns. This fee can be up to 15% of the purchase price, which can deter customers from returning products unless absolutely necessary. It's important for customers to be aware of this potential cost when considering a return.

For those looking to cancel an order, Origin PC allows cancellations before the product has shipped. However, once the product is in transit, the cancellation process becomes more complicated, and customers may need to wait to receive the product before initiating a return.

Overall, while Origin PC's return policy is fairly standard in terms of duration, the additional costs and steps involved can be a hurdle for some customers. It's advisable for customers to thoroughly review the return policy details on Origin PC's website and reach out to their support team for any clarifications before making a purchase.