Oroa

Oroa Return Policy Explained

Oroa offers a 30-day return policy, allowing customers to return items within 30 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to evaluate their purchase in their own home. However, there are some conditions to be aware of. Items must be returned in their original condition and packaging, and customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

One common complaint among customers is the cost of return shipping, which can be significant for larger furniture items. Additionally, some customers have reported delays in receiving their refunds, which can be frustrating. It's important to keep all original packaging and documentation to facilitate a smooth return process.

To initiate a return, customers should visit the Oroa returns page and fill out the return request form. Once the request is approved, they will receive instructions on how to proceed with the return. It's recommended to use a trackable shipping method to ensure the item is returned safely. Refunds are typically processed within 7-10 business days after the item is received and inspected.

For those who wish to cancel an order, it's best to contact Oroa's customer service as soon as possible. If the order has not yet been shipped, a cancellation can usually be processed without issue. However, if the item has already been dispatched, the standard return process will apply. Overall, while Oroa's return policy is fairly standard, being aware of the details and potential costs can help customers avoid any surprises.