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PartSelect is your go-to for finding replacement parts for your appliances. Whether it's a fridge, washer, or dryer, they've got the parts you need to get things running smoothly again.
PartSelect offers a 30-day return policy, allowing customers to return items within 30 days of purchase. This policy is designed to ensure customer satisfaction, providing a window for customers to evaluate their purchases and decide if they meet their needs. To initiate a return, customers must contact PartSelect's customer service to obtain a Return Merchandise Authorization (RMA) number. This step is crucial as returns without an RMA may not be processed.
Once the RMA is obtained, customers are responsible for shipping the item back to PartSelect. It's important to note that the item must be in its original condition and packaging to qualify for a refund. This means that any used or damaged items may not be eligible for a return. Additionally, customers should be aware that shipping costs are typically non-refundable, and they may be responsible for return shipping fees unless the return is due to an error on PartSelect's part.
Common complaints regarding the return policy often revolve around the condition requirements and the responsibility for return shipping costs. Some customers find it inconvenient to cover the shipping fees, especially if the item was defective or incorrect. Additionally, ensuring that the item is in its original condition can be challenging, particularly if the part was installed and found to be incompatible or unnecessary.
To avoid potential issues, customers are encouraged to double-check their orders before finalizing the purchase. Verifying model numbers and part compatibility can save time and prevent the hassle of returns. If a return is necessary, following the outlined steps and maintaining communication with customer service can help streamline the process. Overall, while the return policy is standard, being informed and prepared can enhance the return experience.
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PartSelect offers a 30-day return policy. Items must be returned in original condition and packaging, and customers are responsible for return shipping costs.
You can track your order by visiting the Order Status page on PartSelect's website and entering your order details.
You can contact PartSelect customer service through their Contact Us page or by calling 1-888-738-4871.
No, PartSelect does not typically offer free shipping on returns. Customers are usually responsible for return shipping costs unless the return is due to an error by PartSelect.
No, returned items must be in their original condition and packaging to qualify for a refund. Used or damaged items may not be eligible for return.
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