Pharmica operates as an online pharmacy supplying medicinal products to UK customers. Because medicines are safety‑critical and tightly regulated, customers should expect refund and cancellation rules to differ from typical retail returns. In many cases, once a medicine order has been approved and prepared for dispatch, it may not be eligible for a change‑of‑mind return. This approach is generally linked to patient safety, product integrity, and legal requirements around the supply of prescription medicines.
For the best outcome, cancellation requests should be made as early as possible. If an order has not yet been dispatched, a cancellation may be possible and any eligible refund is typically processed back to the original payment method. Dispatch timing can vary depending on clinical review, stock availability, and delivery option selected, so acting quickly matters. If an order has already left the pharmacy, customers should not assume it can be returned simply because it is unopened; instead, customer support should be contacted to confirm what options exist for that specific order.
If there is an issue with the order (for example, an error in the order details, a pricing or description error, or a significant supply delay), customers may have additional rights to end the contract and receive a refund for items not provided or not dispatched. If a product arrives damaged, incorrect, or otherwise not as expected, the recommended step is to contact customer support promptly with the order reference and a clear description of the problem. Photos of packaging or items may help speed up resolution where appropriate.
For subscription or repeat-order arrangements, cancellation should be completed before the next payment is taken to prevent the next order from processing. If payment has already been taken for a subscription order, a cancellation may still be possible before dispatch, but it is time‑sensitive and not guaranteed. Customers should also monitor renewal or confirmation emails and respond promptly if any medical information has changed, since eligibility for treatment can affect whether an order proceeds.
When seeking help, customers should keep key details ready: order number, the email used at checkout, delivery address, and the date/time of purchase. If a refund is approved, processing times can vary by payment provider and bank. For billing disputes, customers should first contact customer support to attempt resolution, then consider escalating through the payment provider if needed, while retaining all correspondence and order confirmations.
