PrimePrometics is an online beauty retailer offering cosmetics and related personal-care products. Purchases are covered by a 30-day money-back guarantee intended to reduce the risk of trying new makeup and skincare. The 30-day window is generally understood as the eligibility period to request a refund after purchase, so customers should review their order promptly on arrival and decide quickly whether the items meet expectations. Keeping order confirmation emails, shipping confirmations, and any tracking details helps support faster resolution if a refund request is needed.
Refund terms may vary based on the total order value. For orders up to 150 USD, the policy states a full refund is available excluding shipping. For orders over 150 USD, the policy states a 50% refund is available. This means the refund outcome can depend on the cart total rather than the number of items returned, and shipping charges may not be reimbursed even when the product price is refunded. If an order included promotions, bundles, or discounts, the refunded amount may reflect the price actually paid rather than the pre-discount list price.
To start a refund request, the policy directs customers to contact support by email. The most actionable approach is to include the order number, the email address used at checkout, the items involved, and a clear statement of the desired outcome (refund). Adding a brief reason (for example, shade mismatch or performance concerns) can help support triage, but the request should focus on eligibility within the 30-day guarantee. If the order has not arrived or tracking appears stalled, contacting support with the order details is also the recommended path so delivery issues can be investigated.
Refund processing timelines can vary depending on internal handling and the payment method used at checkout. After a refund is approved, banks and card issuers may take additional time to post the credit. If a customer believes a charge is incorrect, duplicated, or not resolved after attempting support, the next step is typically to raise a billing dispute with the payment provider, using saved receipts and correspondence as documentation. For the most accurate, current terms, customers should rely on the brand’s published refund policy page and keep a copy of the policy text as it appeared at the time of purchase.
