Rado’s online store return window is 14 days from delivery for eligible purchases. Returns are generally intended for merchandise that is new, unworn, and undamaged, and that can pass inspection upon receipt. Items should be kept free of scratches and signs of wear during evaluation, and packaging should be handled carefully to avoid damage that could affect eligibility for a refund.
To remain eligible, returned items are typically expected to include original packaging and all included components. This commonly includes the watch box, warranty cards, user manuals, any extra links from bracelet sizing, and any gifts-with-purchase or accessories that arrived with the order. If any included items are missing, the return outcome may be affected, and the refund may be reduced or denied depending on the condition and completeness of the return.
Certain items are treated as final sale and are not eligible for return or exchange. This commonly includes personalized products such as engraved watches, embossed bracelets, and bracelets that have been sized by cutting. Because these items are customized or altered, they are generally excluded from standard return rights even if they are otherwise in good condition.
Refunds are generally issued back to the original payment method once the return is received and processed. Processing time can vary, but the refund is typically initiated after the returned merchandise is received and inspected. If the product shows wear, scratches, damage, or other handling beyond what is necessary to evaluate it, a refund may be refused and the item may be sent back to the customer.
For exchanges, the replacement selection is typically required to be equal to or greater in value than the returned item. If the chosen exchange item costs more than the returned merchandise, the price difference is generally charged. If an exchange is not desired or available, a refund of the purchase price is the usual alternative for eligible returns.
Return shipping is commonly supported through a prepaid label when the provided return process is used within the United States. When shipping a return, the package should be secured to prevent movement and impact damage in transit, and any previous shipping labels should be removed or covered. Using a trackable carrier and keeping proof of shipment helps document the return in case of delivery issues.
If assistance is needed, customer service can help confirm timing, eligibility, and the correct return method for the order. For the fastest resolution, it is helpful to have the order identifier and the purchaser’s details available when contacting support. If the 14-day window has passed, or if the item is personalized or altered, the purchase may not qualify for a return or exchange under the standard policy.
