RealTruck.com’s standard return window is 30 days for eligible purchases. Returns are generally intended for items that are new, uninstalled, and in resalable condition. To avoid delays, the order number and billing email should be available when starting a return request, and items should be packed securely—ideally in original packaging—with all included parts, hardware, manuals, and accessories. Missing components or visible wear can affect eligibility and the outcome of the return review.
Returns are typically handled through a Return Authorization (RA). An RA is time-sensitive and is valid for 30 days from the date it is issued, so shipments should be sent back promptly after approval. RealTruck.com may provide a unique return shipping label for each box; when multiple boxes are involved, each box should use its own label. Combining items into a single box or reusing labels can slow processing or cause the return to be misrouted. Refunds are generally issued after the returned item arrives at the designated return destination and is inspected, and refunds may be delayed or declined if the returned shipment does not match what was approved (for example, discrepancies in contents, weight, or dimensions).
Some products have additional restrictions. Special-order items are generally not accepted for return unless RealTruck.com is at fault. Items marked non-returnable, items with visible wear, and items that have been installed, modified, drilled, or cut are typically not eligible. Custom-made or custom-painted products are commonly excluded unless RealTruck.com is at fault. Shipping charges and flat-rate shipping charges are generally non-refundable, so the refunded amount may exclude those fees even when a return is accepted.
Freight-shipped orders have stricter rules. Freight items (including certain large products and wheel/tire packages) are generally not eligible for return unless RealTruck.com is at fault, such as when the wrong item was sent, the product has a manufacturer defect, or the manufacturer shipped a different product than ordered. Freight deliveries should be inspected at delivery; if a freight shipment is visibly damaged or incorrect, delivery should be refused and RealTruck.com should be contacted immediately to document the issue and determine next steps.
Order cancellations are handled separately from returns. Cancellation requests can be submitted through the Order Status page or by contacting support by phone or chat during business hours. Cancellation approval depends on whether the warehouse or manufacturer can stop fulfillment; once confirmed, the refund is typically processed back to the original payment method. For problems such as damaged, defective, or incorrect items, contacting support quickly helps determine whether a replacement, exchange, or refund is the best resolution within the applicable timeframes.
