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Rituals is a brand that seeks to add luxury to everyday routines, turning them into more meaningful moments. They believe that happiness can be found in the smallest of things, those moments we often overlook but that have the power to breathe beauty into our day. At Rituals, they are dedicated to helping you improve your well-being and live your best life. Their extensive collection of luxurious yet affordable products for home and body is inspired by the wisdom and ancient traditions of Asian cultures. Each product features unique signature fragrances carefully designed and composed by the world's finest perfumers .
Rituals is a brand that seeks to add luxury to everyday routines, turning them into more meaningful moments. They believe that happiness can be found in the smallest of things, those moments we often overlook but that have the power to breathe beauty into our day. At Rituals, they are dedicated to helping you improve your well-being and live your best life. Their extensive collection of luxurious yet affordable products for home and body is inspired by the wisdom and ancient traditions of Asian cultures. Each product features unique signature fragrances carefully designed and composed by the world's finest perfumers .
Rituals offers a generous 90-day return policy, allowing customers ample time to decide if their purchase meets their expectations. This policy applies to most products, provided they are returned in their original condition and packaging. Customers can initiate a return through the Rituals website by accessing their account and navigating to the returns section. Once the return is approved, a prepaid shipping label is provided, making the process convenient and cost-effective for the customer.
However, there are some exceptions to this policy. For instance, gift cards and personalized items are non-returnable. Additionally, products purchased from third-party retailers must be returned directly to the place of purchase, as Rituals cannot process returns for items not bought through their official channels. This can sometimes lead to confusion, especially if customers are unaware of the purchase source.
Common complaints about the return process often revolve around the time it takes to process refunds. While Rituals aims to process returns promptly, it can take up to 14 days for the refund to appear in the customer's account after the returned items are received. This delay can be frustrating for customers expecting a quicker resolution. Furthermore, during peak seasons, such as holidays, processing times may be extended due to increased volume.
To ensure a smooth return experience, customers are advised to keep their order confirmation and shipping receipt until the return is fully processed. This documentation can be crucial if any issues arise during the return process. Additionally, customers should be aware that Rituals reserves the right to refuse returns if the products do not meet the return criteria, such as being used or damaged.
Overall, while Rituals' return policy is customer-friendly, understanding the specific terms and conditions can help avoid potential pitfalls. By following the outlined procedures and being aware of the exceptions, customers can enjoy a hassle-free return experience.
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Rituals offers a 90-day return policy for most products, provided they are in original condition and packaging. Exceptions include gift cards and personalized items.
To return a product, log into your Rituals account, navigate to the returns section, and follow the instructions to receive a prepaid shipping label.
Refunds can take up to 14 days to process after the returned items are received by Rituals. During peak seasons, processing times may be longer.
No, products purchased from third-party retailers must be returned directly to the place of purchase, as Rituals cannot process these returns.
Yes, Rituals provides a prepaid shipping label for returns, making the process convenient and cost-effective for customers.
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