RMS Beauty’s return window is 60 days from the purchase date for eligible orders. Returns may be requested for a refund, exchange, or store credit, including items that are unused or gently used, as long as the request is submitted within the 60-day timeframe. Requests submitted after 60 days are not accepted. To start, use the brand’s online returns portal and enter the order number and shipping ZIP code. After submission, customer service reviews the request and provides next steps, which may vary depending on the order and the reason for the return.
In some cases, RMS Beauty may require the physical product to be received at its headquarters before approving and issuing a refund or exchange. When a return shipment is required, the customer is responsible for shipping charges to send the product back. If a return is approved and a shipment is required, it is important to send the package promptly and keep proof of shipment and tracking until the case is fully resolved. If the requested return requires sending product back and the return is not received within 30 days of RMS Beauty’s initial response to the request, the request may be closed and not reopened.
Refunds for shipped orders are handled through the return process. For orders that have not yet been prepared for shipment, cancellation may be possible by contacting support; however, order changes or cancellations may be restricted during sales events. Certain items may be excluded from returns or exchanges and treated as final sale (for example, specific collaborations or limited items). When shopping promotions, it is a good practice to review the product page and the return policy page for any final-sale notes before placing an order.
For the smoothest outcome, confirm the order details (items, quantities, and shipping address) immediately after purchase, and save the order confirmation email. When initiating a return, clearly select the desired resolution—refund, exchange, or store credit—based on what is needed. If an exchange is requested, availability of replacement items can affect timing. For refunds, processing time can depend on review and, when required, receipt of the returned product. If there are questions about eligibility, timing, or the status of a return request, customer service can be contacted by email for assistance.
