Ro.Co operates primarily as a telehealth and healthcare-services platform, so policies typically center on cancellations, refunds, and billing outcomes rather than physical-product returns. Refund eligibility commonly depends on what was purchased (a clinical visit, a membership or program, a lab or at-home test, or a prescription fulfillment) and whether the service has already been delivered. Before requesting a refund, the account holder should identify the specific charge on the receipt or statement, the date of purchase, and whether any consultation, medical review, or shipment has already occurred, since those milestones often affect eligibility.
For clinical services, once a medical consultation or clinician review has been completed, charges are often treated as payment for professional time and may be non-refundable. If an appointment is scheduled but not yet completed, cancellation timing can matter; earlier cancellations are more likely to qualify for a refund or credit than late cancellations. If a visit is canceled because care is not clinically appropriate, the outcome may be a refund for the visit fee or a credit, depending on the program terms. When a subscription or membership is involved, cancellation typically stops future renewals; it may not automatically reverse charges already billed for the current period unless the terms provide a specific refund window.
For medication-related charges, refunds are commonly limited once a prescription has been issued or a pharmacy has begun fulfillment. If a shipment is lost, damaged, or incorrect, the usual remedy is replacement or account credit rather than a cash refund, especially for temperature-sensitive or regulated items. If a prescription is not issued after the clinical review, the platform may refund the medication portion that was not dispensed. For at-home tests, once a kit has shipped or a lab order has been processed, refunds may be restricted; if a kit arrives damaged or unusable, replacement is a typical resolution.
For billing disputes, the recommended approach is to contact customer support promptly with the order or invoice details and a clear description of the issue (duplicate charge, unexpected renewal, incorrect amount, or service not received). If a renewal was not intended, the key factor is often whether cancellation occurred before the renewal cutoff; if cancellation happened after the charge posted, support may offer a refund, partial refund, or credit depending on timing and usage. If a charge appears fraudulent, the account holder should secure the account (password reset and updated payment method) and notify support immediately; a bank dispute may be appropriate if the charge cannot be resolved through support. Any refund, when approved, typically returns to the original payment method and can take several business days to post, depending on the bank.
