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30 days Learn More
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Rocky is your go-to for rugged outdoor footwear. Whether you're hiking, working, or just exploring, they've got boots that are built to last and keep you comfortable.
Rocky offers a straightforward return policy, allowing customers to return items within 30 days of purchase. This period gives you ample time to decide if the product meets your expectations. To initiate a return, you need to ensure that the item is in its original condition, unworn, and with all tags attached. The process is relatively simple: visit their returns page, fill out the necessary information, and follow the instructions provided to ship the item back.
One common complaint among customers is the requirement for the product to be in pristine condition, which can be challenging if you've worn the boots outdoors. Additionally, customers have noted that the return shipping costs are not covered by Rocky, which can be a deterrent for some. It's important to keep the original packaging and receipt, as these are often required to process the return smoothly.
Refunds are typically processed within a few weeks, but the exact time can vary depending on your bank or credit card provider. If you paid with a gift card, the refund would be issued back to the card. Exchanges are also possible, but they follow the same guidelines as returns, meaning the item must be in new condition.
For those who encounter issues, Rocky's customer service is available to assist, but some customers have reported delays in response times. It's advisable to reach out via their contact page or phone number for quicker resolutions. Overall, while the return policy is standard, being aware of these nuances can help you navigate the process more effectively.
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Rocky allows returns within 30 days of purchase, provided the items are unworn and in original condition with tags attached.
To return a product, visit Rocky's returns page, fill out the form, and follow the instructions to ship the item back.
No, Rocky does not cover return shipping costs. Customers are responsible for the cost of returning items.
Refunds are typically processed within a few weeks, but the exact time may vary depending on your bank or credit card provider.
Yes, exchanges are possible if the item is in new condition. Follow the same process as returns to initiate an exchange.
3.3 /5
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Reviews 1 review
Cannot get anyone to talk to. Called 5 times and waited 45 min + to return / exchange boots. Also called 3 different numbers!!!
