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Selfridges is a famous department store that sells designer fashion, accessories, beauty products, home and tech items, and more. It has four stores in the UK: in London, Birmingham, and Manchester. It also offers online shopping and international delivery to 130 countries or regions. Selfridges was founded by Harry Gordon Selfridge in 1909 and is known for its innovative and creative approach to retail. Selfridges is more than a shop - it is a social centre powered by imagination, curiosity and creativity.
Selfridges is a famous department store that sells designer fashion, accessories, beauty products, home and tech items, and more. It has four stores in the UK: in London, Birmingham, and Manchester. It also offers online shopping and international delivery to 130 countries or regions. Selfridges was founded by Harry Gordon Selfridge in 1909 and is known for its innovative and creative approach to retail. Selfridges is more than a shop - it is a social centre powered by imagination, curiosity and creativity.
Selfridges offers a 28-day return policy for most items, allowing customers to return products for a refund or exchange. The items must be in their original condition, with all tags attached, and accompanied by a receipt or proof of purchase. This policy applies to both in-store and online purchases, providing flexibility for customers who may change their minds or find issues with their purchases.
However, there are some exceptions to this policy. Certain items, such as personalized or perishable goods, may not be eligible for returns. Additionally, beauty products and lingerie must be unopened and unused to qualify for a return. It's important for customers to check the specific return conditions for each product category to avoid any inconvenience.
One common complaint among customers is the time it takes to process returns, especially for online purchases. While Selfridges aims to process returns promptly, it can take up to 14 days for the refund to appear in the customer's account. This delay can be frustrating for those expecting a quicker resolution.
Another pain point is the cost of return shipping for online orders. Selfridges does not offer free return shipping, which means customers are responsible for covering the cost of sending items back. This can be a deterrent for some shoppers, particularly those who are unsure about their purchase and may need to return it.
To initiate a return, customers can visit the Selfridges website and navigate to the returns section. Here, they can find detailed instructions on how to return their items, whether they purchased them online or in-store. For online returns, customers need to fill out a return form and include it with their package. In-store returns can be processed at any Selfridges location, making it convenient for those who live nearby.
Overall, while Selfridges' return policy is fairly standard for a luxury retailer, customers should be aware of the specific conditions and potential costs involved. By understanding the policy in detail, shoppers can make informed decisions and avoid any unexpected issues when returning items.
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Selfridges offers a 28-day return policy for most items, provided they are in original condition with tags attached. Some exceptions apply, such as personalized items.
To return an online order, fill out the return form on the Selfridges website and include it with your package. You are responsible for return shipping costs.
Yes, items purchased in-store can be returned to any Selfridges location within 28 days, provided they meet the return conditions.
It can take up to 14 days for Selfridges to process a return and issue a refund, especially for online purchases.
No, Selfridges does not offer free return shipping. Customers are responsible for the cost of returning items purchased online.
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