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Shinola is all about classic American craftsmanship. They offer beautifully crafted watches, leather goods, and bicycles. If you're into timeless style and quality, Shinola is a great place to find something special.
Shinola offers a 30-day return policy for most of its products, allowing customers to return items within 30 days of purchase for a full refund. The items must be in their original condition, unused, and with all original packaging and tags attached. This policy is designed to ensure customer satisfaction and provide a risk-free shopping experience.
However, there are some exceptions to this policy. Personalized or custom-made items may not be eligible for returns, and certain sale items might be final sale. It's always a good idea to check the specific return conditions for the item you are purchasing. Additionally, customers are responsible for return shipping costs unless the item is defective or incorrect.
One common complaint from customers is the responsibility for return shipping costs, which can be a deterrent for those unsure about their purchase. Another issue some customers face is the processing time for refunds, which can take several business days after the returned item is received and inspected. This delay can be frustrating for those expecting a quick resolution.
To initiate a return, customers can visit the Shinola website and navigate to the returns page. Here, they can fill out a return request form and receive instructions on how to send back their items. It's important to keep the tracking information for the return shipment to ensure it arrives safely at Shinola's facilities.
Overall, while Shinola's return policy is fairly standard, customers should be aware of the potential costs and time involved in returning items. By understanding the policy details and planning accordingly, customers can have a smoother return experience.
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Shinola offers a 30-day return policy for most items, allowing returns for a full refund if the items are in original condition with all packaging and tags.
To return an item, visit Shinola's returns page, fill out the return request form, and follow the provided instructions for shipping the item back.
Customers are generally responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed after the returned item is received and inspected, which can take several business days.
Personalized or custom-made items may not be eligible for returns, so it's important to check the specific return conditions for these products.
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