Signals

Signals Return Policy Explained

Signals offers a 60-day return policy, allowing customers to return items within 60 days of purchase for a refund or exchange. This policy is quite generous compared to many other retailers, providing ample time for customers to decide if their purchase meets their expectations. To initiate a return, customers can visit the Signals website and navigate to the returns page, where they will find detailed instructions on how to proceed.

One common complaint about the return process is the requirement for items to be in their original condition and packaging. This can be a challenge for customers who have already disposed of the packaging or have used the item. Additionally, customers are responsible for return shipping costs unless the item was damaged or incorrect, which can be a deterrent for some.

Another pain point is the processing time for refunds, which can take up to two weeks after the item is received by Signals. This delay can be frustrating for customers who are eager to receive their money back. However, Signals does offer exchanges, which can be a quicker option for those looking to swap an item rather than receive a refund.

For customers who have received a damaged or incorrect item, Signals provides a straightforward process for resolving the issue. They can contact customer service directly, and Signals will cover the return shipping costs and send a replacement item promptly. This aspect of the policy is generally well-received by customers, as it demonstrates Signals' commitment to customer satisfaction.

Overall, while the Signals return policy is customer-friendly in terms of the return window, the associated costs and conditions can be a hurdle for some. Customers are advised to keep their receipts and original packaging to ensure a smooth return process. For those who follow the guidelines, the process is generally straightforward and hassle-free.