SpinLife is primarily a physical-goods retailer, so the key policy to understand is the return and refund window tied to delivery. In general, most items can be requested for return within 30 days of receipt, but the exact eligibility and conditions can vary by product. Before starting a return, the product’s specific return details should be checked on the item’s product page (often shown under a dedicated return section). Returns requested after the allowed window are typically not authorized, so the delivery date should be confirmed and the request submitted promptly.
A Return Authorization (RA) is required for any return. The return should be initiated by requesting an RA through SpinLife’s online return authorization request page, or by contacting customer service by phone or email with the order details and the item being returned. Once an RA is issued, the item generally needs to be shipped back within 14 days to the address provided with the RA. Returns sent without an RA number are not credited, so the RA number should be included and the shipment should follow the instructions provided with the authorization.
Condition requirements are strict for mobility equipment and related products. Returned items are expected to be new and unused, and they must be sent back in the original packaging. Signs of use (for example, wear, scratches, dirt, or damage) can make the return ineligible for a refund after inspection. All accessories and components that came in the original box (such as chargers or included add-ons) should be returned with the product. If an item is received and determined to be non-returnable or shows use, SpinLife may not issue a refund; in that case, the item may be shipped back at the customer’s expense.
Costs and deductions can apply. Return shipping is typically the customer’s responsibility unless SpinLife made an error. Many large mobility items are also subject to restocking fees, and certain categories can carry significant restocking percentages. In addition, outgoing freight and delivery service fees (including expedited shipping and premium delivery services such as inside delivery or white-glove/tech setup) are generally not refundable. If an order is cancelled after it ships, it is usually treated under the standard return rules; refusing delivery may also result in return shipping deductions and restocking fees. After the return is received and approved, refunds are issued back to the original payment method, and processing time can take several weeks depending on payment type and banking timelines.
