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SSENSE, pronounced “es-uhns,” provides a global technology platform operating within today’s diverse culture, community, and commerce. Headquartered in Montreal, SSENSE offers consumers a mix of established and newly emerging luxury brands of clothing, shoes, and accessories for men, women, and children. Plus, they have a unique and fun Everything Else line featuring home goods, pet items, technology, and everything else consumers want to shop for. The company has successfully managed and operated its website, creating an engaging consumer e-commerce platform. The SSENSE website generates over 100 million monthly page views, with about 80 percent of its audience between 18 and 40.
SSENSE, pronounced “es-uhns,” provides a global technology platform operating within today’s diverse culture, community, and commerce. Headquartered in Montreal, SSENSE offers consumers a mix of established and newly emerging luxury brands of clothing, shoes, and accessories for men, women, and children. Plus, they have a unique and fun Everything Else line featuring home goods, pet items, technology, and everything else consumers want to shop for. The company has successfully managed and operated its website, creating an engaging consumer e-commerce platform. The SSENSE website generates over 100 million monthly page views, with about 80 percent of its audience between 18 and 40.
SSENSE offers a 30-day return policy, allowing customers to return items within 30 days of receiving their order. This policy applies to most items, provided they are in their original condition, with all tags attached and in the original packaging. Customers should ensure that the items are unworn, unwashed, and undamaged to qualify for a return.
To initiate a return, customers need to log into their SSENSE account and navigate to the 'Orders' section. From there, they can select the order they wish to return and follow the instructions to generate a return label. SSENSE provides a prepaid return shipping label for customers in the United States and Canada, making the process convenient and cost-effective.
One common complaint among customers is the time it takes for refunds to be processed. While SSENSE aims to process returns promptly, it can take up to 5-10 business days for the refund to appear in the customer's account after the return is received. This delay can be frustrating for those expecting a quicker turnaround.
Another pain point is the exclusion of certain items from the return policy. Final sale items, for instance, are not eligible for returns, which can be disappointing for customers who were unaware of this restriction at the time of purchase. Additionally, some customers have reported issues with the return process for international orders, as they may be responsible for return shipping costs and potential customs fees.
Overall, while SSENSE's return policy is fairly standard in the industry, customers should be aware of the specific conditions and potential delays involved. It's always a good idea to review the return policy details on the SSENSE website before making a purchase, especially for high-value items.
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Mytheresa is known for its exclusive selection of luxury fashion for women. If you're looking for something special, Mytheresa is worth checking out.
END. is a great spot for streetwear and contemporary fashion. They offer a mix of high-end and casual styles, perfect for those who love to mix and match.
Mr Porter is the go-to for men's luxury fashion. They offer a wide range of designer clothing, shoes, and accessories, making it a great alternative to SSENSE.
SSENSE offers a 30-day return policy for most items, provided they are in original condition with tags attached. Final sale items are not eligible for return.
To return an item, log into your SSENSE account, go to 'Orders', select the order, and follow the instructions to generate a return label.
Refunds can take up to 5-10 business days to process after SSENSE receives the returned item.
Yes, final sale items cannot be returned. It's important to check the product details before purchasing.
SSENSE provides prepaid return shipping labels for customers in the US and Canada. International customers may be responsible for return shipping costs.
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