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Starlink, widely recognized for transforming internet access through its cutting-edge satellite technology, also offers a clear and well-organized return and refund policy. Whether you are a new customer setting up your first dish or have been enjoying Starlink’s high-speed service for some time, being familiar with their policies can help you avoid unnecessary delays, reduce potential frustration, and ensure that you receive refunds or replacements without complications.

By following the proper steps and paying attention to the guidelines, you can make the return or cancellation process much smoother and more efficient, giving you greater peace of mind when managing your Starlink service.

starlink item

Starlink allows customers to cancel their service at any time, but certain fees and conditions apply. You have a 30-day window from your subscription start to cancel for a full refund on your kit and first month of service. Accessories and mounts have stricter conditions, and outside of the 30-day window, refunds are generally unavailable.

Some points to keep in mind:

  • Cancellation fees may apply depending on the service plan.
  • Refunds cover the full amount for the kit, excluding shipping costs.
  • Prepaid return labels may be provided for hardware returns.
  • Partial refunds may be possible for kits outside the 30-day window, subject to eligibility.

Canceling Starlink is straightforward:

  • Log into your Starlink account.
  • Select Your Subscription from the home page and click Manage next to your service plan.
  • Click Cancel Service.

For upcoming service plan changes, you can cancel the change by selecting Change Plan and then Cancel Upcoming Change. Note that all billing and plan updates follow UTC time, so cancellations must be completed before 12:00 AM UTC on your billing day to take effect immediately.

starlink item

Yes, certain fees may apply:

  • Service plan changes or cancellations may include a cancellation fee.
  • Any hardware not returned as required can result in additional charges equivalent to the replacement cost.
  • Accessories and mounts outside the 30-day return window are not eligible for refunds.

While the hardware refund is mostly full if returned properly, service cancellation fees can be significant, especially for plan modifications.

Refunds depend on the type of product and timing:

  • Full refund is available for the Starlink kit returned within 30 days.
  • Refunds for accessories and mounts outside the 30-day window are generally not available.
  • Partial refunds for kits outside the return window may be possible, subject to eligibility.

Refunds are issued once hardware is returned properly, using the provided prepaid return label. If your item is damaged or replaced under warranty, you must return it using the provided label to avoid charges.

Returning hardware involves a few steps:

  • Stow your Starlink dish using the Starlink app or manually by placing it face down on a flat surface until it stows automatically.
  • Use the prepaid return label sent via email. Check your spam folder for “Your Starlink Return.”
  • Re-box the hardware. If the original box is unavailable, you can use a replacement box, making sure serial numbers are removed or covered.
  • Drop off the package at the carrier listed on your return label.

If returning an accessory, the self-service return is available via desktop. For items already marked “Closed,” no action is required, and the refund will be issued automatically.

starlink kit

Starlink does not provide a direct customer service phone number or email. Support is available through the Starlink Help Center or your account portal for:

  • Service cancellations and plan changes.
  • Issues with return labels or hardware returns.
  • Questions about partial or full refunds.

Final Thoughts

Starlink’s cancellation policy allows flexibility for users but comes with some important conditions. Customers can cancel at any time, but fees for service changes and strict timelines for hardware returns should be considered. Using prepaid return labels and following the return instructions ensures a smooth refund process. Overall, while Starlink provides a fair process, potential cancellation fees and limited contact options mean customers should review their account and plan carefully before canceling.