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Stearns & Foster, renowned for its luxury mattresses, combines timeless craftsmanship with premium materials for unparalleled sleep quality. Each mattress embodies over 175 years of innovation, offering hand-tufted designs for ultimate luxury. With a focus on craftsmanship, quality, and comfort, Stearns & Foster ensures that every sleep experience is exceptional. Whether you choose from their Lux Hybrid, Reserve, Lux Estate, or other collections, you're investing in a mattress that reflects the brand's commitment to excellence.
Stearns & Foster, renowned for its luxury mattresses, combines timeless craftsmanship with premium materials for unparalleled sleep quality. Each mattress embodies over 175 years of innovation, offering hand-tufted designs for ultimate luxury. With a focus on craftsmanship, quality, and comfort, Stearns & Foster ensures that every sleep experience is exceptional. Whether you choose from their Lux Hybrid, Reserve, Lux Estate, or other collections, you're investing in a mattress that reflects the brand's commitment to excellence.
Stearns & Foster offers a generous 90-day return policy, allowing customers ample time to decide if their new mattress is the right fit. This period is designed to give you a full experience of the mattress's comfort and support. If you find that the mattress does not meet your expectations, you can initiate a return within this timeframe.
To start a return, customers need to contact Stearns & Foster's customer service. They will guide you through the process, which typically involves filling out a return request form. It's important to keep the original packaging, as the mattress must be returned in its original condition. Once the return is approved, Stearns & Foster will arrange for the mattress to be picked up from your home.
One common complaint about the return policy is the requirement to keep the original packaging, which can be cumbersome for some customers. Additionally, while the return process is straightforward, some customers have reported delays in the pickup and refund process. It's advisable to keep all communication records with customer service to ensure a smooth return experience.
Refunds are processed once the mattress is received and inspected. The refund will be issued to the original payment method, and it may take a few business days for the funds to appear in your account. If you encounter any issues during the return process, Stearns & Foster's customer service is available to assist you.
Overall, the 90-day return policy is customer-friendly, providing a risk-free opportunity to try out a luxury mattress. However, being aware of the packaging requirement and potential delays can help manage expectations and ensure a hassle-free return experience.
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Stearns & Foster offers a 90-day return policy, allowing you to return your mattress if it doesn't meet your expectations.
To return a mattress, contact Stearns & Foster's customer service to initiate the process. Keep the original packaging for the return.
Refunds are processed after the mattress is received and inspected. It may take a few business days for the funds to appear in your account.
Exchanges are typically handled through the return process. Contact customer service for specific instructions on exchanges.
If you suspect a defect, contact Stearns & Foster's customer service for assistance. They will guide you through the warranty claim process.
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