StubHub has long been a go-to platform for fans looking to buy or sell tickets to live events around the world. Known for its extensive ticket selection and the peace of mind provided by its FanProtect Guarantee, StubHub makes it possible to enjoy your favorite events with confidence. Still, it’s important to understand how the company handles cancellations, refunds, and ticket issues. This guide provides a clear overview of the StubHub return policy, explaining when refunds are available, how cancellations work, and what to do if your plans change.
StubHub’s refund and cancellation policy is built around its FanProtect Guarantee, which ensures that all ticket orders are valid and delivered on time—or your money back. However, all sales on StubHub are generally final. This means that once you’ve completed your purchase, you can’t cancel or change your order.
There are exceptions if an event is canceled and not rescheduled. In such cases, StubHub provides customers with a 120% credit toward a future purchase or the option of a full refund. This guarantee makes StubHub one of the more secure ticket marketplaces, protecting buyers if something goes wrong.
In most cases, you cannot cancel or return tickets once the sale is complete. StubHub considers all orders final because it acts as a marketplace connecting fans and sellers. When a buyer purchases a ticket, the seller expects payment, and StubHub ensures both parties follow through on the transaction.
However, if you can no longer attend an event, StubHub allows you to resell your tickets on its platform. You can even list them for sale without paying additional fees, making it easier to recover your money.
StubHub does not charge a cancellation fee because it doesn’t allow cancellations at all. Once your order is confirmed, it’s considered final. That said, there are no penalties for listing your tickets for resale. You’re free to set your own price and receive payment once the tickets sell, usually within eight business days after the event.
Since StubHub doesn’t allow order cancellations, the best alternative is to resell your tickets through your StubHub account. Here’s how:
You’ll receive a confirmation email once your listing is live, and StubHub will notify you when your tickets sell.
StubHub only offers refunds in specific circumstances. You’re eligible for a full refund or 120% credit if:
If you simply change your mind or can’t attend, refunds aren’t provided. Instead, you can transfer your tickets to someone else or resell them. StubHub’s approach is designed to ensure fair transactions for both buyers and sellers.
If you have questions about your order or need help with your tickets, you can reach StubHub’s customer service through several channels:
StubHub is known for its award-winning customer support, helping users resolve issues quickly and efficiently.
The StubHub return policy is straightforward: most sales are final, but the FanProtect Guarantee ensures you’re never left without protection. You’ll get valid tickets on time or receive a refund or credit if something goes wrong. While you can’t cancel or exchange your tickets, the platform’s fee-free resale option gives you flexibility if your plans change. With strong buyer protections, transparent processes, and reliable customer service, StubHub continues to be a trusted name for fans who want a secure way to experience live events around the world.
