Taskrabbit is a service marketplace, so policies typically center on cancellations, fees, and refund eligibility rather than product returns. A booked task can generally be canceled, but the timing of the cancellation matters. When a task is canceled close to the scheduled start time, a cancellation fee may apply. The commonly referenced cutoff is 24 hours before the scheduled task time; cancellations within that window can trigger a fee intended to compensate the Tasker for reserved time and platform costs. Same-day bookings that are canceled may also be treated as last-minute cancellations and may be subject to the same type of fee.
To avoid unexpected charges, cancellations and reschedules should be made as soon as plans change, ideally more than 24 hours in advance. If a task is canceled within a very short period after booking, the cancellation may be treated differently; for example, cancellations made within minutes of booking may be exempt from a cancellation fee. If a Tasker does not show up for the scheduled task, customers should document what happened in the in-app chat and then contact support through the Help Center to request review of any charges associated with the appointment.
Refund outcomes depend on what has occurred on the task. If no work was performed and the task is canceled outside the last-minute window, charges are less likely to apply beyond any standard platform authorizations. If work has already started or the task has been completed and invoiced, disputes typically focus on the accuracy of billed hours, expenses, or scope rather than a simple “return.” Customers should review the task details, chat history, and invoice line items, then raise concerns promptly through the support request flow. When disputing billing, include the task date/time, what was agreed in writing, what was delivered, and which line items are being challenged.
If a customer is unavailable or unresponsive at the scheduled time (a no-show), the platform may treat that as a last-minute cancellation and apply a cancellation fee. To reduce the risk of a no-show determination, keep notifications enabled, confirm the address and arrival instructions in chat, and respond quickly if the Tasker messages near the appointment time. For partner-booked services (such as assembly booked through a retail partner), cancellation handling may still route through Taskrabbit, but the customer may also have an option to coordinate changes through the partner’s support channels depending on how the booking was created.
For any refund or fee review request, the most actionable path is to use the official Help Center contact flow and provide clear evidence: screenshots of the schedule, the cancellation timestamp, and the message thread showing availability and any issues. If a charge appears incorrect, report it quickly and request a billing review, noting whether the task was canceled more than 24 hours before start, within 24 hours, or after the scheduled time. Outcomes may include reversal of an ineligible cancellation fee, adjustment of an invoice, or other account-level credits depending on the circumstances and the platform’s terms.
