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The Catholic Company is your go-to for all things Catholic. From books and rosaries to religious art and gifts, they have a wide range of products to support your faith journey.
The Catholic Company offers a 30-day return policy, allowing customers to return most items within 30 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction with their purchases. However, there are some exceptions to this policy, such as personalized items, which may not be eligible for return unless they are defective or damaged upon arrival.
To initiate a return, customers need to visit the returns page on The Catholic Company's website and follow the instructions provided. This typically involves filling out a return form and including it with the returned items. Customers are responsible for the return shipping costs unless the item was received in a damaged or defective condition.
One common complaint among customers is the responsibility for return shipping costs, which can be a deterrent for those unsure about their purchase. Additionally, some customers have reported delays in processing refunds, which can be frustrating when waiting for a resolution. It's important for customers to keep track of their return shipment and ensure it is sent back within the 30-day window to avoid any issues.
For items that are damaged or defective, The Catholic Company aims to provide a hassle-free return process. Customers are encouraged to contact customer service immediately upon receiving a damaged item to arrange for a replacement or refund. In such cases, the company typically covers the return shipping costs.
Overall, while The Catholic Company's return policy is fairly standard, customers should be aware of the exceptions and ensure they follow the return process carefully to avoid any complications. Keeping documentation and tracking information for returned items can help expedite the process and ensure a smooth experience.
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The Catholic Company offers a 30-day return policy for most items, allowing returns for a refund or exchange. Some exceptions apply, such as personalized items.
To return an item, visit the returns page on their website, fill out the return form, and include it with your returned items. Customers are responsible for return shipping costs unless the item is defective.
Personalized items are generally not eligible for return unless they are defective or damaged upon arrival. Contact customer service for assistance with such items.
Refunds are typically processed within a few weeks of receiving the returned item. Delays can occur, so it's important to keep track of your return shipment.
Customers are usually responsible for return shipping costs unless the item was received in a damaged or defective condition.
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