The Happy Planner’s policy generally allows returns of eligible merchandise within 30 days of purchase. Returns are intended for items that are unused and in new condition, and items should be non-downloadable (digital items are typically excluded). To help ensure the return is processed correctly, items are expected to be sent back in original packaging and in resellable condition. Apparel, when offered, is typically expected to have original tags attached and show no signs of wear or washing. Planning ahead is important: the return window is based on the purchase date, so customers should review orders promptly after delivery and initiate any return request as soon as an issue is identified.
Before shipping anything back, customers should request authorization from customer service (commonly provided as an RMA code). This authorization step helps match the package to the original order and can reduce delays once the return arrives. Return shipping is generally the customer’s responsibility, and shipping and processing fees are typically not refunded. Using a trackable shipping method and packaging items securely can help protect against loss or damage in transit. If a return is sent without required authorization or arrives in a condition that does not meet eligibility standards (used, missing packaging, damaged, or otherwise not resellable), the return may be denied or may require additional follow-up to resolve.
Refunds are typically issued back to the original payment method used at checkout (for example, the same credit card). Timing can vary, but refunds are commonly processed after the warehouse receives and accepts the return; after acceptance, it may take additional business days for the refund to appear depending on the payment provider. Items marked as “Final Sale” (including many products in a sale category or explicitly labeled final sale) are generally not eligible for a refund, so it is important to confirm the product page details before purchasing discounted merchandise. For the smoothest experience, customers should keep order confirmations, shipping confirmations, and any RMA communications until the refund is fully completed.
