The RealReal

The RealReal Return Policy Explained

The RealReal offers a 14-day return policy for most items, allowing customers to return their purchases for a refund. However, there are some exceptions, such as final sale items, which cannot be returned. To initiate a return, customers must log into their account, navigate to the orders section, and select the items they wish to return. The process is straightforward, but it's important to note that the return shipping cost is typically deducted from the refund amount.

One common complaint among customers is the short return window, which can be challenging for those who need more time to decide on their purchase. Additionally, the deduction of return shipping fees from the refund can be a point of frustration, especially for those who are used to free returns from other retailers. It's advisable for customers to thoroughly review the product details and images before purchasing to minimize the need for returns.

Another pain point is the condition of the items received. Since The RealReal deals with consignment items, the condition can vary, and sometimes items may not meet the buyer's expectations. In such cases, it's crucial to contact customer service promptly to address any discrepancies. The RealReal's customer service team is generally responsive, but resolution times can vary depending on the issue.

For those looking to return an item, it's essential to keep the original packaging and tags intact, as these are often required for a successful return. If you're unsure about the return eligibility of a specific item, checking the product page or contacting customer service can provide clarity. Overall, while The RealReal's return policy is relatively standard for the luxury consignment market, being aware of the nuances can help ensure a smoother shopping experience.