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Tommy John is all about comfort. They offer a range of underwear, loungewear, and apparel designed to keep you feeling good all day. If you're looking for something cozy and stylish, this is the place to check out.
Tommy John offers a 30-day return policy, allowing customers to return or exchange items within 30 days of purchase. This policy applies to most products, provided they are in their original condition, unworn, and unwashed. Customers can initiate a return through the Tommy John website by visiting the returns page and following the instructions provided. The process is straightforward, and customers are required to provide their order number and email address to start the return.
One of the common complaints about Tommy John's return policy is the requirement for items to be in their original condition. This means that if you've worn or washed the item, it may not be eligible for a return. Additionally, some customers have expressed frustration with the time it takes to process refunds, which can take several business days after the returned item is received by Tommy John.
Another pain point is the return shipping cost. While Tommy John provides a prepaid return label, the cost of return shipping is deducted from the refund amount, which some customers find inconvenient. However, exchanges for a different size or color are typically processed without additional shipping charges, which is a plus for those looking to swap items.
For those who received a defective or incorrect item, Tommy John is generally accommodating and will cover the return shipping costs. It's important to contact their customer service promptly to resolve such issues. Overall, while the return policy is fairly standard, being aware of these details can help manage expectations and ensure a smoother return experience.
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Tommy John offers a 30-day return policy for most items, provided they are in original condition, unworn, and unwashed.
To return an item, visit the Tommy John returns page, enter your order details, and follow the instructions to print a prepaid return label.
Tommy John provides a prepaid return label, but the cost of return shipping is deducted from your refund unless the item is defective or incorrect.
Refunds are typically processed within several business days after Tommy John receives the returned item.
Yes, exchanges for a different size or color are available and usually processed without additional shipping charges.
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