True Religion

True Religion Return Policy Explained

True Religion offers a 30-day return policy, allowing customers to return items within 30 days of purchase. This policy applies to both online and in-store purchases, provided the items are in their original condition with tags attached. Customers can initiate a return through the True Religion website by accessing the returns page and following the instructions provided.

One common complaint about the return policy is the requirement for items to be in their original condition. This means that any signs of wear or damage can result in the return being denied. Additionally, customers are responsible for return shipping costs unless the item is defective or an error was made by True Religion. This can be a point of frustration for those who are unsure about sizing or fit and wish to try on items at home.

To process a return, customers need to log into their account, navigate to the order history, and select the items they wish to return. A return label can be printed from the website, and the package should be sent back using a trackable shipping method. Once the return is received and inspected, a refund is issued to the original payment method. This process can take several days, and customers often express concerns about the time it takes to receive their refund.

For exchanges, True Religion does not offer direct exchanges. Instead, customers are advised to return the unwanted item and place a new order for the desired item. This can be inconvenient for those who need a different size or color quickly. Overall, while the return policy is fairly standard, the lack of free return shipping and direct exchanges are notable pain points for customers.