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Turmerry is your go-to for eco-friendly bedding and mattresses. They offer a range of organic and natural sleep products, perfect for anyone looking to improve their sleep with sustainable options.
Turmerry offers a 60-day return policy, allowing customers to return products if they are not satisfied. This policy is designed to give customers ample time to try out their purchases and ensure they meet their expectations. The return process is straightforward: customers need to initiate a return request through the Turmerry website, where they can find detailed instructions on how to proceed.
One common complaint about Turmerry's return policy is the requirement for products to be in their original condition, which can be challenging for items like mattresses that have been used. Additionally, customers are responsible for return shipping costs unless the product is defective or incorrect. This can be a pain point for some, as shipping large items like mattresses can be costly.
Turmerry also emphasizes that refunds will be processed once the returned items are received and inspected. This means there might be a waiting period before customers see the refund reflected in their accounts. While this is standard practice, it can be frustrating for those expecting a quicker resolution.
For those looking to cancel an order, Turmerry advises contacting their customer service as soon as possible. If the order has not yet been shipped, they can usually accommodate the cancellation. However, if the order is already in transit, customers will need to follow the return process once they receive the item.
Overall, while Turmerry's return policy is generous in terms of time, the conditions and potential costs involved can be a hurdle for some customers. It's always a good idea to read the full return policy on their website to understand all the details before making a purchase.
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Turmerry offers a 60-day return policy. Products must be in original condition, and customers are responsible for return shipping costs unless the item is defective.
To return a product, visit Turmerry's returns page and follow the instructions to initiate a return request. Ensure the product is in its original condition.
Yes, you can cancel your order if it hasn't been shipped. Contact Turmerry's customer service as soon as possible to request a cancellation.
Refunds are processed once the returned items are received and inspected. The time it takes for the refund to appear in your account may vary.
Customers are responsible for return shipping costs unless the product is defective or incorrect. It's advisable to check the return policy for full details.
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