Tylko is a physical-goods brand focused on made-to-order home storage furniture such as shelves and wardrobes. A 100-day, no-questions-asked return window applies, meaning the return eligibility is primarily time-based. The 100-day period is best treated as starting from the delivery date, since delivery is the point at which the customer can inspect the item in real conditions. To stay within the window, the return request should be initiated before day 100, even if the pickup or shipment happens slightly later.
Before starting a return, the order details should be gathered: order number, delivery address, and the items to be returned. Photos of the product and packaging are helpful for documenting condition and for resolving any transit-related issues. If the product arrived damaged or incomplete, the fastest path to resolution is typically to contact customer support promptly and provide clear photos of the damage, the shipping box, and any labels. This helps determine whether a replacement, partial refund, or full refund is the most appropriate outcome.
For standard returns within the 100-day window, the practical expectation is that the items should be returned in reasonable condition, with all major components included. Keeping original packaging can simplify transport and reduce the risk of damage during return shipping. If original packaging is not available, sturdy protective packaging should be used to prevent scratches, dents, or broken panels. Any missing hardware, connectors, or assembly elements should be noted when the return is initiated so the return can be processed without delays.
Refund timing generally depends on when the returned items are received and inspected. After the return is accepted, refunds are typically issued back to the original payment method. Bank processing times can add additional days before the credit appears on a statement. If a refund is delayed, the most actionable steps are to confirm the return tracking or pickup confirmation, verify the payment method used at checkout, and then contact customer support with the order number and proof of return handoff.
Free delivery is part of the purchase experience, and returns are positioned as straightforward. Even with a no-questions-asked policy, it is still useful to communicate whether the return is due to fit, color preference, or functionality, since that can help ensure the correct resolution (for example, exchanging for a different configuration versus returning for a refund). For customers considering a change rather than a full return, the best approach is to request support as soon as the decision is made, so any adjustments can be coordinated within the 100-day window.
