Viator

Viator Return Policy Explained

Viator offers a flexible cancellation policy that allows customers to cancel most bookings up to 24 hours before the start of the activity for a full refund. This policy is designed to provide peace of mind for travelers who may need to change their plans at the last minute. However, it's important to note that some activities may have different cancellation terms, so it's crucial to check the specific terms and conditions for each booking.

One common complaint from customers is the confusion around which activities are eligible for the 24-hour cancellation policy. Some activities, especially those involving third-party providers, may have stricter cancellation terms. This can lead to frustration if customers assume all bookings are covered by the same policy. To avoid this, Viator advises customers to carefully review the cancellation policy outlined in their booking confirmation.

Another pain point is the process of obtaining a refund. While Viator aims to process refunds promptly, some customers have reported delays, especially during peak travel seasons. To expedite the refund process, customers are encouraged to initiate cancellations through their Viator account, ensuring all necessary information is provided. In cases where a refund is delayed, contacting Viator's customer service can help resolve the issue.

For activities that are non-refundable, Viator sometimes offers the option to reschedule. This can be a helpful alternative for travelers who are unable to attend the original booking but still wish to experience the activity at a later date. However, rescheduling is subject to availability and may not be possible for all activities.

Overall, while Viator's cancellation policy is generally customer-friendly, it's essential for travelers to be aware of the specific terms associated with their bookings. By doing so, they can avoid potential issues and ensure a smooth experience when planning their activities.