Viking Bags

Viking Bags Return Policy Explained

Viking Bags offers a 30-day return policy, allowing customers to return products within 30 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to evaluate their purchase and decide if it meets their needs. To initiate a return, customers must contact Viking Bags' customer service to obtain a Return Merchandise Authorization (RMA) number, which is required for processing the return.

The returned items must be in new, unused condition and include all original packaging and accessories. This means that if you've taken your new saddlebag out for a spin and it shows signs of wear, it might not be eligible for a return. Customers are responsible for return shipping costs unless the return is due to a defect or error on the part of Viking Bags. This can be a point of frustration for some, as return shipping for larger items can be costly.

Refunds are processed within a few business days after the returned item is received and inspected. However, some customers have reported delays in receiving their refunds, which can be a source of concern. It's important to keep track of your return shipment and follow up with customer service if there are any issues.

Exchanges are also possible under the return policy, allowing customers to swap their purchase for a different size or model. This can be particularly useful if the item doesn't fit your motorcycle as expected. However, the same conditions apply: the item must be in new condition, and the customer is responsible for shipping costs.

Overall, while Viking Bags' return policy is fairly standard, customers should be aware of the conditions and potential costs involved. It's always a good idea to read the full return policy on their website and contact customer service with any questions before making a purchase. This proactive approach can help avoid any surprises and ensure a smooth return process if needed.