Vyond is a subscription-based software service, so policies typically center on cancellation timing, renewal behavior, and refund eligibility rather than physical returns. Subscriptions can be canceled by turning off auto-renewal within the account settings. When auto-renew is disabled, access generally continues through the end of the current paid term, and the subscription is set not to renew for the next billing cycle. Cancellation is intended to stop future charges, not to immediately end access that has already been paid for.
For paid plans, subscription fees are generally billed in advance for the selected term (for example, monthly or annual). Auto-renewal commonly means the plan renews for another term unless it is turned off before the renewal date. If a cancellation is made after a new term has already started (or after a renewal charge has been processed), the account may remain active for that term, and the charge may remain due for the remainder of the subscription period. This approach is consistent with subscription services that provide ongoing access for a prepaid period.
Refund expectations should be set carefully. Vyond’s terms indicate that subscription fees are non-refundable, and help-center guidance notes that canceling a subscription does not issue a refund. As a result, the most reliable way to avoid an unwanted renewal charge is to disable auto-renewal before the renewal date and keep confirmation records (such as a screenshot of the subscription status and the plan end date). For teams, only the account owner or authorized billing administrator may be able to change subscription and billing settings, so internal coordination is important.
If a subscription was purchased through a reseller or offline invoice process, self-service cancellation and billing controls may be limited. In those cases, the appropriate path is typically to contact support or the reseller to request changes to renewal settings, seat counts, or plan status. For billing disputes, unexpected charges, or account access issues, contacting customer support promptly with the account email, subscription number (if available), invoice details, and the date/time of the charge can help speed resolution. When requesting assistance, it is helpful to specify whether the goal is to stop future renewals, adjust the plan at the next renewal, or correct a billing error.
