webuyanycar.com USA is a vehicle-buying service rather than a traditional retail store. Instead of product returns, the most relevant “policy” topics are appointment changes, offer validity, and what happens if a seller decides not to proceed. Online valuations are provided as estimates for informational purposes, and any conditional “7 Day Offer” and related conditions are governed by the brand’s Terms of Use. In practice, the amount offered online can be adjusted based on verification during an in-person inspection and other factors described in the Terms of Use.
Before committing to a sale, sellers should treat the online valuation or conditional 7 Day Offer as the starting point for an in-branch review. The inspection step is used to confirm the vehicle’s identity and details (such as VIN, mileage, condition, and ownership documentation). If the verified details differ from what was entered online, the purchase amount may change. Sellers who want to avoid surprises should bring accurate paperwork, disclose known issues, and be prepared to answer questions about title status, liens, and any modifications that could affect value.
If a seller chooses not to sell the vehicle after receiving a valuation or after visiting a branch, the process is generally designed to be non-obligatory until a final agreement is executed. The most practical “cancellation” action is simply not proceeding with the transaction or rescheduling an appointment. For appointment changes or service questions, the customer support page and branch locator are the primary channels, and the call center can help route issues to the appropriate location. Email can also be used for general questions and customer feedback.
Once a vehicle sale is completed, any disputes typically relate to the terms of the signed purchase documents, payoff handling for financed vehicles, fees that may apply (such as titling-related costs), and the timing or method of payment. For billing- or payment-related concerns, sellers should keep copies of the valuation/offer confirmation, any written disclosures provided at the appointment, and the final paperwork signed at the branch. If a concern arises, contacting customer support promptly with the vehicle registration/VIN, appointment details, and a clear description of the issue helps speed resolution.
