Worldwide Golf Shops promotes a 90-day satisfaction guarantee, which generally indicates a 90-day window to evaluate a purchase and seek a return or refund if the item is not a good fit. For shoppers, the most practical approach is to treat the return clock as starting on the delivery date for shipped orders (or the purchase date for in-store transactions) and to keep proof of purchase available throughout the evaluation period. When planning a return, it helps to act early rather than waiting until the end of the window, since shipping transit time and processing time can affect when a return is received and finalized.
For physical products such as golf clubs, balls, bags, apparel, footwear, and accessories, returns typically depend on the item being in acceptable condition. A careful, conservative standard is to keep items clean, complete, and protected, and to retain original packaging, tags, manuals, and any included components (for example: headcovers, adjustment tools, weights, shafts, or bundled accessories). If an item was sold as part of a set or bundle, returning all included pieces together is usually the safest way to avoid partial-credit outcomes. For apparel and footwear, minimizing wear and keeping tags attached until fit is confirmed reduces the chance of a return being treated as used or ineligible.
Refund outcomes commonly depend on the original payment method and the nature of the transaction. Refunds are often issued back to the original form of payment after the return is received and inspected; in some cases, store credit may be offered as an alternative. Shipping charges, expedited delivery fees, and gift wrap fees are frequently non-refundable in retail policies, and return shipping costs may be the customer’s responsibility unless the return is due to an error or a defective item. If an order included a promotion (such as a discount, bundle pricing, or a threshold-based offer), the refunded amount may be adjusted to reflect the promotion once the returned items are removed from the order.
If a product arrives damaged, defective, or incorrect, the most actionable step is to document the issue immediately (photos of the item, packaging, and shipping label) and contact customer support promptly so the issue can be routed as a problem resolution rather than a standard return. For gifts, the recipient may need the order number or gift receipt details to process an exchange or credit. To avoid delays, returns should be packaged securely, include all required paperwork, and use a trackable shipping method when shipping back. After shipment, monitoring tracking and keeping the carrier receipt helps support any follow-up if a package is delayed or lost.
