Ywigs is a physical-goods ecommerce retailer focused on human hair wigs and hair extensions. Returns are generally accepted within 7 business days of receipt, provided items are in new condition. The return window is counted from the delivery date shown by the carrier, so customers should check tracking and inspect the shipment promptly upon arrival. Items that fall outside the stated window may be ineligible for a return or refund, so initiating the request quickly is important.
To start a return, customers should email customer support with the order number and a clear return request. The return address is typically provided after the request is received. Keeping the request email, any replies, and the shipment tracking details together helps avoid delays. If multiple items were purchased, the request should specify exactly which items are being returned and why, so the return authorization and instructions match the package contents.
Return shipping costs may be the buyer’s responsibility. However, first-time buyers may qualify for return-shipping assistance up to a stated cap (up to $15). Customers should confirm eligibility before purchasing a label, and should retain the shipping receipt and tracking number until the refund is fully completed. Using a trackable shipping method is strongly recommended so delivery to the return warehouse can be confirmed if questions arise.
Refunds are typically issued back to the original payment method after the return is received and confirmed by the warehouse. Processing time can include both carrier transit time and warehouse handling time. Once the return is confirmed, refunds may be processed within approximately 72 business hours. Banks and card issuers can take additional time to post the credit, so customers should allow several business days after the refund is initiated for the funds to appear.
If an order is needed by a specific date, customers can contact support about expedited shipping for in-stock items and confirm availability before paying any expedited fee. For order status, customers can use the order-tracking page and watch for the shipping confirmation and tracking number. If a package shows delivered but was not received, customers should check the delivery address, look for carrier proof of delivery, and contact the carrier and customer support promptly to document the issue and discuss next steps.
To reduce the chance of a return being rejected, customers should keep items in new condition and preserve original packaging and included components until satisfied with the purchase. Before mailing a return, customers should verify the correct return address and any packing requirements provided by support. For questions about timing, eligibility, shipping options, or refund status, customers can contact Ywigs customer service by email or phone during posted business hours.
