Zadig & Voltaire

Zadig & Voltaire Return Policy Explained

Zadig & Voltaire offers a 30-day return policy, allowing customers to return items within 30 days of purchase. This policy applies to most items, provided they are in their original condition, unworn, and with all tags attached. Customers can initiate a return through the brand's website by accessing their account and selecting the order they wish to return.

Once a return is initiated, customers will receive a prepaid return label to send the item back. It's important to note that the original shipping charges are non-refundable, and the cost of the return shipping may be deducted from the refund unless the return is due to a defect or error on the part of Zadig & Voltaire.

Common complaints about the return policy often revolve around the time it takes to process refunds. While the brand aims to process returns promptly, it can take up to 14 business days for the refund to appear in the customer's account after the returned item is received. This delay can be frustrating for customers expecting a quicker resolution.

Another pain point is the condition of returned items. Zadig & Voltaire is strict about accepting only items that are in perfect condition. If an item is returned with signs of wear or without original tags, the return may be rejected, and the item sent back to the customer. This can lead to dissatisfaction, especially if customers are unaware of these stringent requirements.

To avoid issues, customers are advised to carefully review the return policy on the Zadig & Voltaire website and ensure that all return conditions are met. Keeping the original packaging and tags intact until you are sure about your purchase can help facilitate a smooth return process. Additionally, contacting customer service for any clarifications before initiating a return can prevent potential misunderstandings.