AppliancePartsPros offers a 365-day return window for parts purchased from its website. The return period is measured from the purchase date, giving customers extended time to confirm fit and resolve repair plans. Returns are generally intended for items that remain in resalable condition, so parts should be kept clean, complete, and packaged in a way that protects them during transit back to the warehouse. For safety- and compliance-sensitive categories, gas and electrical parts are typically required to be uninstalled to qualify for return consideration. Items that show signs of installation may be treated as non-returnable and may not be sent back to the customer once received.
Refunds are generally issued to the original payment method after the return is received and processed. A “full refund” commonly refers to the price paid for the item plus applicable tax, while original outbound shipping charges are typically excluded. Processing time can include warehouse handling (often within about 72 hours after receipt) and then additional time for the payment provider to post the credit, which can take several business days depending on the card issuer or bank. If the return is needed due to an error attributable to AppliancePartsPros (for example, an incorrect item shipped), return shipping may be covered via a prepaid label; when a prepaid label is provided, it should be used to avoid unreimbursed shipping costs.
To start a return, customers should use the account-based return flow. Logging in to the customer account and locating the returns area is the most direct path to create or manage a return request and to associate the return with the correct order. Before shipping anything back, it is best practice to confirm the part number, order number, and the condition requirements, and to package the item securely to prevent damage in transit. Including all components, inserts, and any included materials helps avoid processing delays.
For help with return eligibility, refund timing, or order details, customer support can assist by phone or through the website’s contact options. Having the order number, the part number, and a brief description of the issue (wrong part ordered, changed repair plan, duplicate purchase, or shipping error) can speed up resolution. If a replacement is needed instead of a refund, support can also help clarify the best path based on stock availability and shipping timelines. When tracking a shipment or confirming delivery of a return, customers can also monitor order activity by signing in to the account area and reviewing order status updates.
