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Ashley Furniture Industries, Inc. is a leading manufacturer and retailer of home furnishings in the United States and around the world. Founded in 1945, Ashley has grown to become one of the largest and most successful furniture companies in the industry, with over 800 stores and 25,000 employees worldwide. Ashley offers a wide range of products, from sofas and beds to dining sets and accessories, that cater to different styles, tastes and budgets. Ashley's mission is to provide quality, value and service to its customers, while also creating a positive impact on the environment and the communities where it operates.
Ashley Furniture Industries, Inc. is a leading manufacturer and retailer of home furnishings in the United States and around the world. Founded in 1945, Ashley has grown to become one of the largest and most successful furniture companies in the industry, with over 800 stores and 25,000 employees worldwide. Ashley offers a wide range of products, from sofas and beds to dining sets and accessories, that cater to different styles, tastes and budgets. Ashley's mission is to provide quality, value and service to its customers, while also creating a positive impact on the environment and the communities where it operates.
Ashley Furniture offers a 30-day return policy for most of its products, allowing customers to return items within this period if they are not satisfied. The return process is straightforward, but there are a few conditions to keep in mind. Items must be in their original condition and packaging to qualify for a return. Additionally, customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
One common complaint among customers is the cost of return shipping, which can be quite high for large furniture items. This can be a significant deterrent for those who are unsure about their purchase. To mitigate this, Ashley Furniture recommends that customers carefully measure their space and review product details before making a purchase.
Another pain point is the restocking fee that may apply to certain returns. This fee can be up to 25% of the purchase price, which can be a surprise to customers who are not aware of this policy. It's important to read the return policy details on Ashley's website to understand any potential fees before initiating a return.
For customers who receive damaged or defective items, Ashley Furniture provides a more accommodating return process. In such cases, the company will cover the return shipping costs and work to resolve the issue promptly. Customers are encouraged to contact customer service as soon as they notice any damage to expedite the resolution process.
To initiate a return, customers can visit the Ashley Furniture returns page on their website and follow the instructions provided. It's helpful to have your order number and details ready to streamline the process. If you have any questions or need assistance, Ashley's customer service team is available to help via phone or their online contact form.
If you can't find the couch you want at Ashley, check Wayfair — they've got a lot of budget-friendly stuff and often run big sales.
Pottery Barn is perfect if you're looking for classic, high-quality furniture. They offer a wide range of styles and often have seasonal sales.
IKEA is great for affordable, modern furniture. Their flat-pack designs are perfect for DIY enthusiasts and those on a budget.
Crate & Barrel offers stylish, contemporary furniture and home decor. It's a great place to find unique pieces that make a statement.
West Elm is known for its modern, chic furniture and home accessories. They focus on sustainable and fair trade products.
Rooms To Go offers a wide selection of furniture sets, making it easy to furnish an entire room with matching pieces.
Overstock is a great place to find discounted furniture and home goods. They often have big sales and a wide variety of styles.
Restoration Hardware offers luxury furniture and home decor. It's perfect for those looking to invest in high-end, timeless pieces.
Houzz is a great resource for home design inspiration and furniture shopping. They offer a wide range of styles and price points.
CB2 is Crate & Barrel's sister brand, offering modern and edgy furniture and decor. It's perfect for those looking for something unique.
Ashley Furniture offers a 30-day return policy for most items. Products must be in original condition and packaging, and return shipping costs are the customer's responsibility unless the item is defective.
If you receive a damaged item, contact Ashley Furniture's customer service immediately. They will cover return shipping costs and assist with resolving the issue.
Yes, a restocking fee of up to 25% may apply to certain returns. It's important to review the return policy details on their website before initiating a return.
You can contact Ashley Furniture's customer service via their website's contact page or by calling 866-436-3393 for assistance.
Ashley Furniture's deals and clearance items can be found on their website under the 'Sale' section, where they offer discounts on various products.
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Reviews 2 reviews
Never saw a business that takes so long to process a return. I called 2 days ago to get the paperwork to return an item. I have yet to get a call back for info. There is no way on the website to process your own return like most other companies. If you are in a hurry to process and return and get your money back quicky, don't use Ashley online!
I think that your store policy about returning an item that you are not able to sit in due to your medical is ludicrous and cost a person a lot of lost money when your sales person does not make you aware that when you take it you are screwed. I will let everyone know how you operate.
