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Away is a modern travel and lifestyle brand that has made a significant impact in just seven years. Based in New York, the company offers premium luggage thoughtfully designed for modern travelers. Their suitcases, bags, and accessories are crafted with features that solve real travel problems. Whether you're packing for a quick trip or a long weekend getaway, Away's products are designed to make your travel experience better.
Away is a modern travel and lifestyle brand that has made a significant impact in just seven years. Based in New York, the company offers premium luggage thoughtfully designed for modern travelers. Their suitcases, bags, and accessories are crafted with features that solve real travel problems. Whether you're packing for a quick trip or a long weekend getaway, Away's products are designed to make your travel experience better.
Away Travel offers a generous return policy, allowing customers to return their products within 100 days of purchase. This policy applies to all items purchased directly from their website, giving customers ample time to decide if their luggage meets their travel needs. The return process is straightforward: customers need to initiate a return request through the Away Travel website, where they can print a prepaid return label. Once the item is received and inspected, a refund is processed to the original payment method.
However, there are some common complaints and pain points associated with Away Travel's return policy. Some customers have reported delays in receiving their refunds, which can be frustrating, especially if the refund is needed for another purchase. Additionally, while the return shipping is free within the United States, international customers may face higher return shipping costs, which can be a deterrent for those living outside the U.S.
Another issue that some customers face is the condition of the returned items. Away Travel requires that all returned items be in like-new condition, which means they should not show signs of wear or damage. This can be challenging for customers who have used the luggage on a trip and found it unsuitable afterward. In such cases, customers are advised to contact Away Travel's customer service for assistance, as they may offer solutions or exceptions on a case-by-case basis.
To ensure a smooth return process, customers are encouraged to keep all original packaging and documentation, as these may be required for the return. It's also important to initiate the return within the 100-day window, as returns outside this period may not be accepted. For those who have purchased Away Travel products from third-party retailers, the return policy of the respective retailer will apply, which may differ from Away Travel's policy.
Overall, while Away Travel's return policy is customer-friendly, being aware of the potential challenges and preparing accordingly can help ensure a hassle-free return experience. Customers are advised to read the return policy details on the Away Travel website and reach out to customer service if they have any questions or concerns.
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Away Travel offers a 100-day return policy for items purchased directly from their website. Returns must be in like-new condition.
To return an item, visit the Away Travel website, initiate a return request, and print a prepaid return label. Follow the instructions to send back your item.
Yes, Away Travel offers free return shipping within the United States. International customers may incur return shipping costs.
Refunds are typically processed within 10-14 business days after the returned item is received and inspected.
If you purchased Away Travel products from third-party retailers, you must follow the return policy of the respective retailer.
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Newest suitcase sustained more wear in one direct flight than an older bad that went international dozens of times.
