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Birdies is all about stylish and comfortable footwear. They offer a range of chic flats that feel like slippers but look like shoes you can wear anywhere. Perfect for lounging at home or stepping out in style.
Birdies offers a straightforward return policy, allowing customers to return items within 30 days of purchase. This policy applies to unworn shoes in their original packaging, ensuring that customers have ample time to decide if their purchase meets their expectations. The process is designed to be hassle-free, with customers able to initiate returns through the Birdies website. Once the return is approved, a prepaid shipping label is provided, making it easy to send the items back.
However, there are some common complaints associated with the return policy. One issue is that the 30-day window begins from the date of purchase, not the date of delivery, which can reduce the actual time customers have to make a decision. Additionally, while the return process is generally smooth, some customers have reported delays in receiving their refunds. Birdies states that refunds are processed within 10 business days of receiving the returned items, but this can sometimes take longer, leading to frustration.
Another point of contention is the condition of the returned items. Birdies requires that shoes be unworn and in their original packaging, which can be subjective. Some customers have reported disputes over what constitutes 'unworn,' especially if they have tried the shoes on indoors. To avoid such issues, it's advisable for customers to try on shoes on a clean, carpeted surface and keep all original packaging intact.
For exchanges, Birdies does not offer a direct exchange process. Customers must return the original item and place a new order for the desired item. This can be inconvenient, especially if the item is needed quickly or if there are concerns about stock availability. Despite these challenges, Birdies' customer service team is generally responsive and willing to assist with any issues that arise during the return process.
Overall, while Birdies' return policy is customer-friendly, understanding the nuances and potential pitfalls can help ensure a smoother experience. Customers are encouraged to read the return policy details on the Birdies website and reach out to customer service if they have any questions or concerns.
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Birdies allows returns within 30 days of purchase for unworn shoes in their original packaging. Customers can initiate returns through their website.
To return an item, visit the Birdies website, navigate to the returns page, and follow the instructions to receive a prepaid shipping label.
Birdies does not offer direct exchanges. You need to return the original item and place a new order for the desired product.
Refunds are typically processed within 10 business days of receiving the returned items, though it may take longer in some cases.
Yes, Birdies provides a prepaid shipping label for returns, making the process free and convenient for customers.
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Been trying to make a return for over one week ! emailed customer service a week ago , no response .Good luck trying to obtain a return label as the return portal never works . I would rather work with a large company that offers much more . Prior to this purchase I had a similar problem with a return . JMTeskey
